Direct Email Support
Have technical questions, licensing inquiries, or refund requests? Email us directly. If you are already a customer, including your order number or PayPal transaction ID will help us resolve your issue even faster.
Getting Started
Learn how to install the virtual camera driver, set up media inputs, and select the device in your conferencing software.
Read Tutorial →License & Activation
Retrieve lost registration codes, activate licenses on new machines, or understand your subscription coverage.
Request Key Help →30-Day Money Back
Not 100% satisfied? We honor a no-hassle 30-day money-back guarantee for all direct purchases.
Request Refund →Common Questions & Answers
Quick solutions to common technical and configuration queries.
Which applications are supported by Advanced Virtual Web Camera?
Our software emulates a standard DirectShow kernel-mode webcam device recognized by virtually every Windows application. It is 100% compatible with Zoom, Microsoft Teams, Google Meet, Discord, Skype, OBS Studio, Cisco Webex, YouTube Live, Twitch, and all modern browsers (Chrome, Edge, Firefox).
How do I configure the virtual camera in Zoom or Microsoft Teams?
1. Launch Advanced Virtual Web Camera and choose your desired video source (video file, screen region, or physical camera).
2. Open Zoom or Teams and navigate to Settings → Video.
3. In the Camera dropdown menu, select "Virtual Camera Capture".
4. Your custom video feed will now appear in your video calls!
Can I stream to multiple applications at the same time?
Yes! Unlike physical webcams that can only be accessed by one application at a time, Advanced Virtual Web Camera features high-performance multi-stream output. You can use the same simulated video feed in Zoom and OBS Studio simultaneously without driver conflicts.
How do I play pre-recorded video files as my webcam?
Open Advanced Virtual Web Camera, click the "Play Video" button on the main toolbar, and select your video file (MP4, AVI, MKV, WMV, etc.). You can toggle loop playback, pause, or switch seamlessly back to your physical webcam feed at any moment.
Can I install and activate the software on more than one computer?
Yes, personal licenses allow activation on your primary desktop and laptop for personal use. If you replace your computer or reinstall Windows, simply enter your license key or email us at [email protected] to re-issue activation for your new Hardware ID.
What is the refund process if the software doesn't fit my needs?
We offer an unconditional 30-day money-back guarantee. If you're dissatisfied, email [email protected] with your PayPal receipt or order email within 30 days of purchase, and we will issue a full 100% refund promptly.
Still need assistance?
Our engineering and customer support team is ready to assist you.